What Our Customers Are Saying
-
GLENN BRASHEAR
-
Purchased our RV here a year ago, came back today for new parts and received same great customer experience.
Michelle Chip McHugh -
I needed help repairing my RV after attending Burning Man this year. I called Western Skies RV and it was the best thing I ever did! Jason and Ron went out of their way to help me. They got me the right parts that i needed, without trying to up sell me. Both Ron and Jason took the time to make sure I knew how to install everything correctly. When your 2500 miles from home, its places like this that you can trust. If you have a problem with your RV, or just need some parts this is the place to go in Reno. And the people at Western Skies are burners too! Thanks Jason and Ron!
John Kaufman, Turner, MI -
Amazing service at Western Skies!! As first time camper trailer owners, we came in very unknowledgeable. Craig was our salesman and he did a fantastic job showing us many options and took the time to go over any questions we had! Our experience with finance was also amazingly pleasant! We loved being able to support a locally owned business when making this purchase! Will definitely recommend friends and family to Western Skies moving forward!
Emily K -
If you are looking for an RV or trailer, you should buy it from this place. And if you want a further recommendation, ask for "Murph" (Mark Murphy) to help you find the right one.My husband and I went over to the show they were having at the GSR and while we were staring at one of the trailers, Murph walked up and just started to tell us about it. We ended up sitting in the trailer talking for like an hour while he answered all our questions about trailers and RVing in general (we are total newbs). It never once felt like a sales pitch. It seriously felt like chatting with a new buddy that was happy to share information with us while we were making a big decision. It was such a fun (and educational) experience and I still feel if I have any questions that I can call up Murph and he will help me out.We ended up buying that same trailer and it continued to be super easy and fun. Scott and Chris in the finance department were great and easy to deal with. The other Chris in the Service Department, did our walk-through and taught us how to use the trailer was also awesome and incredibly helpful. Seriously everyone that works here is great.The bottom line: this place is family owned and it shows. They are just good people and do such a good job of just helping you out. It's definitely polar opposite of the experience we have had at some of the big corporate RV places. We are only going to Western Skies from now on. These guys are awesome and Murph will be the guy I call when we are ready to upgrade.. in a few years ;)
Katerina C -
I have purchased two trailers from Western Skies RV. Each occasion has been a superior experience. Both times my salesman was Josh. Josh knows his stuff front to back and goes out of his way to make sure you are buying what really fits your needs. Josh is knowledgeable and knows the RV business well. Chris in finance is awesome and makes you feel right at home when signing the paperwork. And lastly, Dale and the service team went above and beyond with our walk through and getting our new hitch system dialed in. Dale was amazing and made sure we knew every feature of our trailer. I highly recommend Western Skies for everything RV!!!
Brian J -
We bought a Black Series RV from Western Skies and it was a very pleasant experience. Mark Jr was helpful throughout the entire process and always available to answer questions. Chris in finance got us a great rate as well. I would definitely recommend this dealer if you are looking to by an RV!
Kevin VanKirk -
Above & beyond Is all you will receive here! Thankyou to the entire staff for making this such a stress free & enjoyable experience. Unbelievably impressed by every interaction we had with every single team member! The entire staff genuinely cares about every person who walks through the gates. From the fact that a salesman sang to my upset toddler, to give me time to fill out my paperwork without having to rush or feel flustered; to the finance team who was able to get me a full 3 percent lower than I planned all the way to the service and transport team who had my trailer ready almost instantly! I am blown away at how flawless this team moves together to do whats best for the customers. Unlimited gold stars for this amazing family owned company! Customer loyalty for life was earned here
J Ivey -
I really wish I could leave 100 stars. Ive never in my life been to a place with such exceptional customer service. Our salesman was Murph; but everyone from sales , service, finance and even the owner was a blessing to work with. I walked in with very little knowledge and they took care of me like family and got me exactly what I wanted & needed ! They had it ready and delivered in less than 48 hours! & got us an interest rate lower than we even expected ! Ive never been so impressed with a company in my life! If your planning on purchasing I would not go anywhere besides here ! THANKYOU FROM THE BOTTOM OF MY HEART FOR EVERYTHING !!!!
Jenni Doran -
These guys should really get 10 stars...About a month ago I had asked in a facebook group about buying the Vengeance Armoured Rogue 4007VG2 from camping world. Almost every response was DON'T. One response was we have that model on our lot in Reno. I reached out to Josh Roberts about it and what they could offer us for a our 2017 Coachmen in trade. Two weeks ago on a last minute whim we drove 3 hours to go look at the unit and talk to Josh.
Josh showed us all of the floorplans they had on the lot. We were sold on the 4007. Yesterday we went back to Reno and did the deal. This RV dealer was by far the best we have ever dealt with. The unit was ready to go. It was clean. The delivery tech was knowledgeable and extremely helpful with any questions we had. The finance manager went above and beyond and got us an interest rate far below what we were originally expecting for the amount we financed. And to top it all off their pricing is far below camping world by thousands on the unit we purchased. This is a top notch dealership by far and I would highly recommend the trek, even from the bay area. Thank you Josh, Chris and Chris for the wonderful experience.Michael W -
Everyone at Western Skies made our purchase of a new travel trailer easy, simple and enjoyable. Our salesman, Josh Roberts, was most informative but without any pressure in the least. The rest of the team in finance and delivery were just as good. Im sure they do this for everyone.
Roger Barker -
Had an absolutely wonderful experience here. My wife and I initially came here just to look around and see options that would fit our family. Josh meets us on the lot and showed us around. We have a smaller tow vehicle so our options were limited to weight and Joshs knowledge on trailers that would work for us is impressive. He spent close to an hour and a half with us knowing that we were just looking around. There was absolutely no pressure to purchase and all the staff we encountered were extremely friendly and polite. We ended up purchasing a trailer from Western Skies. The process was extremely painless. I like the no haggle approach this company has. All the employees were top notch and extremely professional. Pick up was straight forward and they took care in going over the trailer features and tricks of the trade for maintenance and use. Im so impressed with everyone there from the service department, sales floor and finance. Another big point for me was locally owned. I would absolutely buy here again and definitely come here for service. Thank you Western Skies for the great experience, passing on of knowledge and the hospitality that my wife and I experienced here. Five stars all the way.
Benjamin Alves -
My wife and I bought our first travel Trailer from Western Sky RV on South Virginia, Reno Nevada. Rick are salesmen was very knowledgeable and not pushy. The Finance guy Chris gave us good advice on protecting our investment. The set up pre trailer orientation guy Brian was exceptional in answering all are questions about the trailer. If you are looking to buy a RV. I would definitely give Western Sky RV a chance to earn your business. Also their service department is on site and the manager has years in the RV business. It was a good experience !!!!!!
Carl La Mar -
Western Skies was the easy choice for us when purchasing a trailer. The advice they provided throughout the purchase was incredibly valuable. It's very difficult to find a trailer that is lite enough to tow behind my two-door Wrangler. We had a baby on the way and needed something to sleep all three of us as well.Even now, months later I can call anyone on site ask for advice and I have always gotten the best response they can give.The financing was painless and the warranty we were able to purchase was great.
Bradley Thompson -
Very pleasant experience when purchasing my recent RV - from sales to financing to delivery and pickup. Daniel Gonzales went above and beyond to address some concerns with my recent purchase. He is a definite asset to your team!
David McKnight, Reno, NEVADA -
Mark 'Murph' Murphy was awesome! Super easy to work with and very professional.
Carey Corfield -
We had the best experience with Murph dog (Mark Murphy} listened to our wants and needs and found us the perfect toy hauler. We also experienced a fast and smooth sales department. We would definitely buy our next trailer with them.
Diana Guerrero, Sparks, NV -
Mark Murphy is an awesome salesman and we highly recommend him and your company.
Thank you,
Denver and Gianna NelsonDenver Nelson -
These guys are the best Ron and Tom got on my vehicle right away after I had had no AC for two days in the heat on a cross country.they got me on the road quickly and were very courteous. wish they were in my area would you use them all the time
Charli Crissy, San Diego, CA -
In the middle of a trip had a problem with the ac control, they jumped right on it, fixed the electrical problem and saved our vacation.
Anthony Sparks -
Jason Saunders was an excellent salesman. He took us right to what we wanted and didn't keep trying to upsell us. Friendly, upfront sales. Chris Davis is the finance manager that we dealt with... Friendly, efficient, and upfront with us. A quick, smooth transaction and we love our new rv!
Cheryl Parrott, Yerington, NEVADA -
.
Eric Bowlin -
Love him great
Elivs livesEdward Aguilar Aka Elvis -
.
Zac Jenkins -
.
Miranda Gutenberger -
.
Steven Davis -
.
Joe Mendez -
have had a great experience buying my motorcycle from Western Skies and will recommend them to everyone! great job guys!
Jason Saunders -
We rented for Burning Man 2014 and it was an awesome experience. We came from San Diego and when we arrived at Black Rock City our trailer was there, set up, and waiting for us. Although we didn't need it, it was nice to know they were on site in case we had any issues. Everyone at Western Skies was friendly and helpful and they had the best prices we found. Lastly while friends of ours rented from another place they got a beat up old RV that was just a place to sleep and ours was a brand new trailer that looked as though it had never been used before. Overall I would recommend them to anyone and I am using them for burning man next year.
Nikoll Julien -
Very helpful to a single woman RVer!
Deborah Antzoulatos -
Everyone involved from start to finish was great!
The Olson FamiyJennifer Brooks -
Outstanding, easy to deal with.
kathy rau -
My husband and I recently bought a travel trailer here and it was inexpensive, professional, and fun!!! Two weeks later I had an issue with my trailer, small issue, so we drove it up to them, after hours no less, and they fixed my problem no questions asked!! They know how to take care of their customers.I will never buy anywhere else!
Rhiannon Atherton -
The best place to buy a Travel trailer in town.
Barbara Suber -
I'm renting for this year's Burning Man festival. The folks here have been super responsive and very willing to answer any questions we've had. It's clear they know the event and have had really helpful feedback for how to prepare in advance. We're really looking forward to renting through them. Highly recommended.
Zak Davis -
The staff was very knowledgeable and friendly and provided great service. We rented an RV and it was in perfect condition and fully stocked. It made our travels super easy and enjoyable. We would definitely recommend the company to our friends and will rent from them again in the future. Thanks Western Skies RV!
Alana C -
My wife and I looked for close to a year for the coach that fit our needs. We did all of our research, read reviews, went to shows and payed close attention to word of mouth experiences. We also visited dealers. All the ones that come up, Fresno, Turlock, Sacramento etc... but also locally. What we found was we could indeed save a few bucks over the hill, at the cost of terrible costumer service and zero warranty assistance.
Western skies was an unscheduled stop for us, not even on the radar. Boy are we happy we stopped by.
The salesman were friendly, non pushy and eager to assist IF AND WHEN WE NEEDED THEM. We left that day knowing that although the price was higher compared to the "other guys" we did appreciate the service and that stood out to us.
2 weeks went by. We made our decision on the unit we wanted and went to work finding our deal. My wife called western skies FIRST. Told them we were ready to pull the trigger and wanted to give them first right.
30 minutes later I had a check cut from my bank to Western skies. Our salesman stood by and answered EVERY question instantly.
We picked up our new Eclipse Attitude 32SAG this morning, arriving an hour early as we were excited. Ron Jr and team were already detailing it and running it through its paces making sure everything was in order and it presented well for us. Ron Sr escorted us in to see Cindy and she knocked out our paperwork in 15 minutes. She handed us back to Ron Jr and this young man walked me through every inch of that trailer explaining every detail, making certain I understood and answering any questions I had. I went in to see Dennis before I left and bugged him for 20 minutes about accessories, the man was great. If there's anything I need, I will be calling Dennis first.
If your in the market for an RV you owe it to yourself to have a good experience doing so. They go that extra mile. Thanks again Western Skies RV!
The Burts!Dave Burt -
These guys are the BEST. We have rented for them 2 times and both times we got brand new trailers. We use them every year and until we buy our own, will continue to rent from Western skies. Customer service is impeccable.
Stefanie Boicelli -
Bought an RV, great sales, honest,no pressure.
fullgallupfarms -
If your in the market for an rv, this is the place to go. My wife and I were crunched for time and these guys made it happen. Thank you very much David and Craig, and everyone else. Next time I buy an rv it'll be at Western Skies.
Jay Orman -
Great staff, friendly and very knowledgeable. If you need an RV for any special occasion (Burning Man) then these guys will take care of you.
Paul Etxeberri -
The only place to go for sales, rental and service.
John Hartman -
So happy with our service and we love our RV.
Susan Elson -
Loved the honesty and willingness to help find the best option
Terri Wornek -
Great place! The staff was knowledgable and friendly. And the prices were reasonable. I must say Craig was wonderful and went out of his way to help us get into our RV.
David Gaylor -
We bought our second trailer from Western Skies and would highly recommend them to anyone.
If you have never owned a trailer or rv before these guys are awesome! Raughn (Ron) and his son explained each step in the process and how to use the trailer. Even though we had stupid newbie questions, Raughn Jr didn't talk down to us or make us feel dumb.
We will absolutely come here for our needs in the future, and you should too!Shawn Kelley -
We stopped in just to peruse the inventory and get ideas for the future. Austin spent over an hour with us and was super knowledgeable, friendly, and personable. He sat with us and discussed each of the attitude trailers with detail and enthusiasm. There was no sales pitch and no pressure. We left feeling very well educated and well equipped to make a decision on the perfect trailer for our family when the time is right. Thanks again Austin! We hope to be back soon!
Derrick Lawrence -
We are so glad we bought our travel trailer here! Austin was our no pressure sales guy. He was fantastic and the reason we bought our trailer here. Craig was super doing our paperwork. Mike did our walk through and was funny, patient and kind! ( can't wait to see you on memorial day). If your looking for your first trailer or you fifth , buy from western skies. You won't be disappointed!
Dawn K -
My wife and I purchased a new 21 travel trailer very recently and have been very happy with the service we have received. As we are new to RVing they were more than happy to fill us in and answered all of our questions. The staff was great, Dennis, senior and junior have been more than responsive to our needs. They are good people and willing to go beyond the call if given the chance.
Richard Bullington -
Bought my coachman here. Pleasant to deal with. When I buy a bigger rv I will be back which will probably be sooner than later
david preston -
Before discovering Western Skies RV, I had been to a few RV/Trailer dealerships looking to purchase my first trailer. They all left me wanting a shower. Walking into Western Skies and meeting Melissa was a revelation! I immediately felt myself relax and breathe easier. She was calm, intuitive and listened to everything I said thoughtfully. Then she took me through a few wonderful trailers that fit the bill exactly and explained the different options they offered. It was delightful and fun! No hard sales or pressure, no anxiety or confusion. She simply helped me weigh out my considerations honestly - and I learned a ton in the process.I absolutely LOVE the trailer I ended up with. It is perfect for what I want to do. From start to finish, the purchase process made me feel taken care of. And it doesn't stop once you drive off the lot either... everyone encourages you to come by, call if you have questions or need help - and I do! It's like you become part of the family. My entire experience with Western Skies RV goes so far above and beyond my expectations that it's hard to put into words. Suffice it to say I'll be back - again and again.
Karen Hutton -
My family was looking to upgrade to a toy hauler. We looked at several dealerships and the Sacramento area. We decided to buy a new Iconic from Western Skies due to the no pressure sales of Austin and having what we feel is a great trailer at a fair price. We had a small issue and the service department was wonderful. They had my trailer ready to go the next day after dropping off. Everybody there is great. It is great to have respect and promptness after the sale. In the future this will be the first place I go. In short we had an ICONIC experience. Thank you.
Chris Nolan
The post sales service is also outstanding. They are fast and efficient. I bought my 2022 Winn Micro Mini here, and had a few service issues. They were repaired very quickly, and I was up and running in 2 weeks... Thanks Crew. You Rock!!! Very Satisfied with all aspects of Western Skies RV Reno.